AI Customer Support · United States
In developmentIntelligent Customer Conversations Across Every Channel.
Explore AI-powered customer support designed to answer routine questions, support common requests and escalate complex issues to human agents.
AI Customer Support is under development. The capabilities described here are planned and not yet available. You can request an assessment of your support operation or register interest.
- Planned capabilities
- Human handover
- Privacy & consent controls
The challenge
Support teams can't keep up
- High volumesCustomer-support volumes keep growing.
- Long queuesCustomers wait too long for a response.
- The same questionsAgents answer the same routine questions all day.
- After-hours gapsEnquiries outside business hours go unanswered.
- Disconnected channelsChat, phone, WhatsApp and email are handled separately.
- Manual ticketsTickets and follow-ups are created by hand.
Capabilities
Planned capabilities
AI Customer Support is being designed to handle routine enquiries across channels, with actions that change bookings or records requiring approval. These capabilities are in development.
In development8
- AI web-chat assistantA chat assistant on your website.
- WhatsApp, voice & SMSWhatsApp integration and voice and SMS support channels.
- Knowledge-base answersAnswers drawn from your enterprise knowledge base.
- Enquiry classificationEnquiries classified so routine ones are handled and others routed.
- Calendar, CRM & ticket connectorsConnectors for calendars, CRM and ticketing systems.
- Human-agent handoverComplex issues handed to a person, with the conversation history.
- Approval-controlled actionsBookings and record changes only with approval.
- Privacy, consent & retentionControls for consent, privacy and how long conversations are kept.
How it works
The proposed conversation flow
Routine questions answered; everything else reaches a person.
Step 1 of 5
Customer enquiry
A customer gets in touch by chat, WhatsApp, voice, SMS or email.
Why ADGTech
Designed for trustworthy customer service
- A team in United StatesYour enquiry is handled by the ADGTech team covering United States, in local business hours.
- People handle the hard casesEscalation to human agents is part of the core design.
- Approval for changesBookings and record changes are designed to require approval.
- Privacy controlsConsent and retention controls are part of the planned product.
Get started
Request a support automation assessment
Tell us about your channels, monthly enquiry volumes, the most common questions and the systems your team uses.
- A scoped assessment of your environment
- Clear findings and next steps
- We reply in your business hours
Prefer email? contact@adgtech.ai
FAQ
Questions, answered
Is AI Customer Support available now?
Not yet. It is under development. You can request an assessment of your support operation, or register interest for updates and early pilots.
What does the assessment cover?
We review your channels, enquiry types and volumes, and systems, and identify which enquiries are suitable for automation and where people should stay involved.
Will the AI make changes on its own?
No. Bookings and record changes are designed to require approval, and complex issues are handed to human agents.
Do you work with organizations in the US?
Yes. Enquiries from the US are routed to the ADGTech team covering United States, who reply within local business hours and will keep you informed as development progresses, including how requirements under US federal and state privacy requirements will be addressed.